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Help & support

Quick answers, or chat with a real human.

Live chat

24/7 · avg reply < 2 min

Live chat is configured per-deployment. Until your operator wires Supoora, please use email below.

Email us instead

Best for account issues that need attachments. We aim to reply within 4 hours during business hours.

Open mail app

Common questions

How do I deposit?
Go to Wallet → Deposit. Pick Paystack or Flutterwave (card, bank transfer, USSD, mobile money), enter the amount, and complete checkout. Funds land instantly.
Why is my withdrawal pending?
All withdrawals require admin review for security. Most are processed within 2 hours. Larger amounts may need additional KYC checks.
Can I cancel a placed bet?
Once accepted, bets cannot be cancelled. If a market is voided (event postponed, etc.), your stake is automatically refunded.
How do accumulator odds work?
For an accumulator, all selected legs must win. The total odds are the product of each leg's odds. If one leg is voided, that leg drops out of the calculation.
What happens to my bonus if I withdraw?
Withdrawing real money before completing the wagering requirement forfeits any active bonus balance. Real money you deposited is never affected.
Where can I see my bet history?
Header → My Bets shows every slip you've placed with status, stake, odds, and payout.
Responsible gambling →

Set deposit limits, take a break, or self-exclude.

Terms & conditions →

The fine print — read once, save once.

Privacy policy →

How we handle your data. TL;DR: minimally.